Accuracy matters. When we get something wrong, we should put it right.
PlanetPress24 aims to publish international news, analysis and explanatory journalism that readers can trust. Accuracy is central to that responsibility. When a material factual error is identified, our editorial objective is to investigate the concern and make an appropriate correction clearly and without unnecessary delay.
Journalism is an ongoing process. New information can emerge, official figures may be revised and early reports may require clarification as events develop. A responsible publication must distinguish between correcting an established mistake and updating a story because circumstances have changed.
Why corrections are essential to trustworthy journalism
No news organisation can guarantee that every published statement will always be complete or free from error. Reliable journalism requires appropriate verification before publication and a clear process for examining material concerns afterwards.
PlanetPress24 aims to distinguish factual accuracy from editorial interpretation and to correct substantive mistakes where reliable evidence establishes that a correction is justified.
Accuracy
Published factual information should reflect the best reasonably available evidence.
Transparency
Significant corrections should be identifiable to readers where appropriate.
Fairness
Relevant concerns should be considered on their merits, regardless of who submits them.
Prompt attention
Material inaccuracies should be addressed without unnecessary delay once established.
Editorial independence
Correction decisions must not be purchased or dictated by advertisers or outside interests.
Accountability
Errors introduced through any publishing process remain subject to the same editorial standards.
Corrections, clarifications and updates are not the same
Different circumstances require different editorial responses. We aim to describe material changes accurately so that readers can understand why a publication has been amended.
Correction
A correction addresses a factual mistake in previously published information. Examples include an incorrect figure, name, date, quotation, location or materially inaccurate statement.
Clarification
A clarification explains wording or context that may have been technically accurate but insufficiently clear or potentially misleading.
Update
An update adds verified information or reflects developments occurring after the original publication. An update does not necessarily indicate that the earlier reporting was incorrect.
Editor's note
An editorial note may provide context about a significant issue affecting a publication, including a substantial correction, unresolved dispute or material change.
Amendment
Minor editorial changes may address formatting, spelling, accessibility or presentation without materially altering the substance of a report.
Withdrawal or removal
In exceptional circumstances, substantial inaccuracies, legal requirements, privacy concerns or other serious issues may justify restricting, withdrawing or removing material.
How to report a possible factual error
Readers and affected parties can help us investigate concerns by identifying the relevant publication and explaining precisely what they believe is incorrect.
A useful correction request should include:
- Article identification: The article URL, headline and publication date where available.
- Specific concern: The exact sentence, statement, figure, image or passage being questioned.
- Explanation: A clear description of why the information is believed to be inaccurate or misleading.
- Supporting evidence: Relevant documents, official records, reliable sources or other information that can be assessed.
- Requested action: Whether a correction, clarification, update, right of reply or another response is being requested.
- Contact information: A suitable method of follow-up, where a response or further clarification may be necessary.
Please send your request to:
How correction requests are assessed
The appropriate review depends on the nature of the concern, the seriousness of the alleged error and the evidence available. The following process describes our intended approach to substantive correction requests.
How readers should be informed when an article changes
Readers should be able to understand when a material factual error has been corrected. Our editorial objective is to avoid silently changing substantial facts in a way that obscures an important previous mistake.
The form of disclosure should be proportionate to the significance of the correction.
Correction notices
A significant factual correction may be accompanied by a visible note explaining the nature of the corrected information.
Article updates
Where meaningful new information is added, an update timestamp or editorial note may help readers understand when the report changed.
Headline corrections
Materially misleading or inaccurate headlines should be corrected, with appropriate disclosure where the change is significant.
Visual corrections
Incorrect captions, misleading images or materially mislabelled graphics should be corrected with suitable explanation.
Data corrections
Materially incorrect figures, statistics, calculations or financial information should be reviewed against appropriate sources.
Editorial records
Internal records should document significant corrections sufficiently to support accountability and future review.
Additional care when reporting affects reputations
Reporting that alleges misconduct, unlawful behaviour or other serious wrongdoing can have substantial consequences for individuals and organisations.
Such matters require particular care when a correction request disputes the accuracy or fairness of published information.
- Serious factual allegations should be assessed according to reliable evidence and appropriate verification standards.
- Material responses from individuals or organisations concerned should be considered fairly.
- Relevant new evidence may require the original report to be reviewed.
- An allegation should not be presented as an established fact unless the available evidence supports that conclusion.
- Where reporting substantially misidentifies or misrepresents a person or organisation, the potential harm should inform the urgency of review.
- Requests should not be rejected merely because the subject is controversial or politically sensitive.
Automated errors require the same accountability
PlanetPress24 may use artificial intelligence or automated workflows to assist with drafting, research organisation, translation, data processing and other publishing activities.
Such systems can produce inaccurate information, invent details, misinterpret sources or present outdated information as current.
The involvement of automated technology does not reduce the publisher's responsibility to address errors.
Fabricated information
Invented quotations, references, identities or events must not remain presented as factual reporting when an error is established.
Incorrect summaries
Automated summaries that materially misrepresent the original information require appropriate correction.
Translation errors
Errors that alter the meaning of a statement or quotation should be reviewed against the original-language material.
Financial and statistical errors
Incorrect calculations, outdated market information or misleading statistical interpretations require appropriate verification.
Synthetic imagery
AI-generated or materially altered images must not mislead readers into believing they document events that did not occur.
Workflow improvements
Recurring automated errors should prompt examination of the relevant editorial controls, prompts, data sources and publication procedures.
Read our full AI Content Policy.
Accuracy matters especially when readers may rely on figures
Some categories of journalism require particular attention because factual inaccuracies can influence financial decisions, public understanding of science or assessments of health and safety.
Market data
Incorrect prices, market statistics and financial figures should be assessed with reference to the relevant data provider, date, time and instrument.
Economic indicators
GDP figures, inflation rates and other official statistics may be revised by their publishers. A revision is not necessarily evidence that an earlier report was inaccurate.
Company information
Financial statements, company announcements and regulatory filings should be interpreted in their appropriate reporting context.
Scientific research
Corrections may be necessary if a study's findings were materially misrepresented or preliminary evidence was reported as definitive.
Health information
Material inaccuracies concerning medical or public-health information may require particular urgency and specialist verification.
Technical explanations
Misleading technical descriptions, inaccurate specifications or erroneous calculations should be corrected where material to reader understanding.
For more information about the limitations of financial reporting, see our Financial Disclaimer.
Images, captions and video must reflect reality accurately
Visual material can strongly influence how readers understand a story. Incorrect photographs, captions, dates or locations can therefore create serious factual misunderstandings.
PlanetPress24 aims to distinguish documentary photographs and genuine recordings from illustrations, stock imagery, reconstructions and synthetic media.
- Incorrect identification: Images that identify the wrong person, place or event may require correction.
- Misleading context: A genuine photograph should not be presented as evidence of an unrelated incident.
- AI-generated imagery: Synthetic illustrations should not be described as authentic documentary photographs.
- Manipulated material: Material alterations that change the factual interpretation of an image should be addressed appropriately.
- Caption accuracy: Incorrect dates, locations, names or descriptions should be corrected.
- Copyright concerns: Legitimate rights-holder complaints may require a separate intellectual-property review.
When an article is challenged but not necessarily incorrect
PlanetPress24 may receive requests to remove or restrict access to material for reasons involving privacy, reputation, changed circumstances, personal safety, copyright or other legal concerns.
Such requests are different from ordinary factual correction requests and require an assessment of the relevant circumstances.
Factual accuracy
A demonstrably false or materially inaccurate statement may justify correction or another appropriate remedy.
Privacy
Requests concerning personal information require consideration of applicable data-protection law, journalistic purposes and freedom of expression.
Public interest
The continuing public relevance of accurate reporting may be an important factor when considering removal.
Legal requirements
Court orders, applicable laws and other binding legal obligations may require specific action.
Changed circumstances
Later developments may justify an update or additional context without necessarily requiring deletion of the original report.
Proportionate remedies
Depending on the issue, correction, clarification, contextual information, restricted access or removal may be considered.
Complaints may involve more than factual accuracy
Some complaints concern matters such as fairness, privacy, discrimination, attribution, presentation or the handling of sensitive information.
These concerns may not always be resolved through a factual correction alone.
PlanetPress24 aims to consider substantive complaints in accordance with applicable law and its editorial standards.
- Identify the relevant article or publication.
- Explain the specific aspect of the reporting that concerns you.
- Provide relevant evidence or contextual information.
- Explain whether the concern relates to accuracy, fairness, privacy or another issue.
- State the outcome you are requesting.
- Provide a suitable contact route if follow-up is necessary.
For editorial complaints, contact support@bigmedia24.com .
Corrections are not commercial negotiations
PlanetPress24's editorial decisions should be based on facts, reliable evidence, fairness and applicable law.
Requests from advertisers, sponsors, political organisations, public authorities or influential individuals are subject to the same fundamental expectation of factual scrutiny as requests from other readers.
Commercial relationships do not provide a right to suppress lawful reporting, rewrite an article for promotional reasons or purchase favourable editorial treatment.
Advertisers
Advertising agreements must not determine whether a factual correction is made.
Political interests
Political affiliation or influence should not determine the outcome of a correction review.
Public authorities
Official statements and requests should be evaluated in accordance with evidence and applicable law.
Private individuals
A person's status or public profile should not prevent legitimate factual concerns from being examined.
Contributors
Original authors and contributors may be consulted, but publication responsibility remains with the publisher.
Editorial accountability
Corrections should reflect what the evidence establishes rather than what is commercially convenient.
How information supplied with a complaint is handled
A correction request may contain personal details, correspondence, documentary evidence or sensitive information about the requester or other people.
Such information should be processed for relevant purposes, including investigating the concern, responding to correspondence, maintaining appropriate editorial records or complying with legal obligations.
Access should be limited to people who have a legitimate reason to handle the information.
Retention must reflect the purpose, sensitivity and applicable legal requirements.
Further information appears in our Privacy Policy.
Frequently asked questions
How do I report an error?
Email support@bigmedia24.com with the article URL, the specific information you believe is incorrect and supporting evidence.
What qualifies as a factual correction?
A correction addresses an established factual mistake, such as an incorrect name, figure, date, location, quotation or materially inaccurate statement.
What is the difference between an update and a correction?
An update adds new information or reflects subsequent developments. A correction addresses an error in previously published material.
Will every correction request receive a reply?
We aim to consider substantive concerns appropriately, but cannot guarantee an individual response to every message. Complex cases may require additional verification or legal assessment.
How quickly are corrections made?
Our aim is to address established material inaccuracies without unnecessary delay. Timing depends on urgency, available evidence and the complexity of the issue.
Can I request a correction to an opinion article?
Yes, if the concern involves a factual claim. Disagreement with an opinion or interpretation alone does not necessarily establish a factual error.
Can I ask for a headline to be changed?
Yes. If a headline materially misrepresents the facts or creates a misleading impression, it may be reviewed and corrected where appropriate.
Does PlanetPress24 correct AI-generated errors?
Yes. Errors introduced through AI-assisted or automated workflows are subject to the same correction standards as other published mistakes.
Can I demand removal of an article?
You may request a review, but removal is not automatic. The outcome depends on accuracy, privacy, public interest, applicable law and other relevant circumstances.
Can a company request a right of reply?
Yes. Organisations may contact us if they believe reporting materially misrepresents them. Any response request will be assessed according to editorial fairness, the evidence and applicable law.
Are corrections published visibly?
Our editorial aim is to make significant factual corrections transparent where appropriate. Minor changes that do not alter substantive meaning may not require a separate notice.
Can I submit confidential documents?
If a concern depends on sensitive evidence, make initial contact without sending unnecessary confidential information. Ordinary email is not a guaranteed secure channel.
Keeping our corrections process accountable
Editorial workflows, publishing technologies and legal requirements may change over time.
PlanetPress24 may therefore update this policy to reflect relevant developments, improve the handling of corrections or clarify editorial responsibilities.
Where material revisions are made, the published version information should be updated.
Found something that needs correcting?
If you believe PlanetPress24 has published a material factual error, send us the relevant article URL, identify the specific concern and provide reliable information that may help us verify the facts.